Ashlanne posted:

This Thursday and Friday, November 27th and 28th, Technical and Account/Billing staffing will be limited to email support. Please visit the support site to submit your inquiries.

Phone and Live Chat Support will resume on Monday, December 1st from 10am to 7pm.

source: SOE Community Forums

Dan Kinney posted on the Station Forums:

We will be deploying the next Station Launcher beta update on Monday, November 24, 2008.  This deployment is primarily focused on providing a fix for a crash bug in the application, first reported by NeillM.

This deployment will happen around 10:00 am PDT, after which you will notice your application updating the next time it starts.  There may be a short outage during the transition period, which should not last more than 30 minutes.  This topic will be updated just before and immediately after the maintenance period.

Click here for patch notes and known issues.

Kiara posteth :

Please be advised that SOE phone support and in-game support will be unavailable from 10am – 2:00pm (PST) this Friday, November 21st.  Phone support will resume at 2:00pm and available for the remainder of the day until 7pm.  In-game support will resume at 2:00pm and be available for the remainder of their normal business hours. We apologize for any inconvenience this might cause.

Source:  EQII Official Forums

Allakhazam has been selected as the Top Informational Site in the multi-game fansite category of the MMOFury Fansite Awards!

"There is no other site that has been so consistantly putting out helpful information on online games. There was also no other site that received more nominations from its users than Allakhazam. Their World of Warcraft database is gigantic, possibly the largest. If you need information on the biggest games out there (WoW, EQ, EQ2, EVE, Star Wars, etc.) look no further, you have found your intel source."

We'd like to thank MMOFury and everyone who voted for Allakhazam.com as their top gaming information source. You can read the announcement here and see the list of all winners here.

SOE podcast #50 is now live and contains interviews that will be of special interest to EverQuest II and Star Wars Galaxies fans.

This is our milestone Podcast #50! Tune in for an interview about EverQuest II: The Shadow Odyssey, and an interview with Kelly “Valara” Knox, the SWG Community Manager. Timmy tells us about his Halloween. Ashlanne gets her gamer card back and more!

The EQII interview is with designers Kander and Ilucide. You can listen to it here.